Advanced Surgery at Hale Vets
We are very pleased to report that we can now provide a great service for our patients requiring more advanced surgical procedures at the Hale Veterinary Group! Chrissy Roberts, an Advanced Practitioner in Small Animal Surgery, joined us in 2016 to head our surgical team. She has particular interest in orthopaedic surgery, including complex fractures, management of cranial cruciate ligament disease and investigation and treatment of difficult lameness. She also has wide experience in soft tissue surgery, especially in ENT surgery, wounds, oncologic and reconstructive surgery.
Chrissy qualified from Cambridge in 2004, and has focused on small animal surgery ever since, obtaining her RCVS Certificate in Small Animal Surgery in 2010.
She began her career in South Wales where she met her husband who is also a vet, and was then a lead surgeon at a large hospital in Gloucester for nine years.
Dedicated Emergency Service
Our practice has teamed up with the dedicated emergency service provider Vets Now. We are proud to say this service will be at the Hale Veterinary Group’s new hospital facilities in Chippenham. The Vets Now team will work closely with us and have full access to our own patient’s records. Full care plans will be discussed as our day team hand over to the Vets Now team at night. Providing the best care for our patients is paramount. The Vets Now team, made up of highly skilled emergency vets and nurses, will provide out of hours Emergency and Critical Care not only for our patients, but for those of several other local practices in the surrounding area. The team will be ready and waiting should you have a pet emergency in the middle of the night or over the weekend, and will even be available for FREE advice!
Post-op client survey results
For a six-month period forms were given out after animals underwent surgery. Clients were asked to rate us on:
- ease of making appointments
- admission times
- admission procedure
- discharge procedure
- value for money
Across all branches, over 97% of responses were rated ‘very good’ or ‘good’
This was from a total of 354 responses. All our teams deserve congratulations for all the hard work they put into providing such a good service for our clients and their pets.
Here’s some of the comments we received:
“A good caring service with time taken to explain carefully all aspects of treatment pre and post operation.”
“Extremely happy with the standard of care and follow up.”
“Excellent veterinary group, lovely people.”
“I consider that your attitude to the welfare of the animal is paramount, which is why I travel 25 miles to bring my dogs to you for treatment.”
“Veterinary care is always first class.”
“Fantastic practice all round.”